As a digital marketing agency, one of the most common questions we hear from clients is “Should I use Facebook or Instagram” and “How do I know which social media platform is right for my business?”
Firstly it’s important to point out that both channels are owned by Facebook – It’s hard to believe that Facebook acquired Instagram six years ago for a cool one billion dollars. That been said, (for the most part), they do run as separate independent channels and serve different purposes so it is important for brands to understand this when they are aligning their marketing goals and deciding which channel to focus on.
Before you get ahead of yourself and leap onto one or multiple social media platforms for your business, it’s key to establish your business’ marketing goals first. If you don’t have set goals and objectives for your marketing strategy, it’s a lot harder to leverage these social channels to their true potential. For more information on how we help Businesses build a Digital Strategy check out our Digital Marketing Blueprint
In this blog post, we will be looking at Facebook and Instagram, and which of the two social media platforms is right for your business.
Now you may be thinking “Oh, nobody uses Facebook anymore. The only people on Facebook are my parents and their friends showing off pictures from the cruise they went on last summer. So of course Instagram is the way to go right?” or “All the millenials are on Instagram, so I should choose Instagram for our business.”
Before you jump to these conclusions, let’s take a look at this Facebook vs. Instagram debate. We will be exploring the strengths and weaknesses of both platforms from a business standpoint, and how you can determine which platform is right for your needs. Chances are you may have the capacity to implement both platforms into your business marketing strategy. However, it is completely okay if you decide to only choose one over the other.
I’m not here to tell you that one platform is better than the other. I will let you decide which platform is right for your business once you’ve reached the end of this post.
Facebook currently has over 2.5 billion monthly active users, and there’s no doubt that more and more businesses are considering Facebook for their business marketing efforts. With such an endless audience to market to, Facebook is definitely a platform many strive to be present on.
However, you may be well aware that Facebook has been through a lot over the past few years. With the misinformation scandal Facebook faced a few years ago, as well as the scrutiny from the media and the public, what does that mean for the future of marketing? As Facebook continues on the road to recovery, the future of marketing is only looking brighter from here.
Despite this bump in the road, it doesn’t change the fact that Facebook is probably one of the top social media platforms for businesses.
Increased Brand Awareness
Looking to build your online presence? Look no further because increased brand awareness is one of the many benefits that come along with choosing Facebook for your business. Facebook can help you build your brand loyalty. With over 2.5 billion users on this platform, the opportunities to reach a wider audience are endless. As a result, more brand awareness means more (potential) customers!
Efficient Communication Channel
In any relationship, communication is key. Whether it be with your significant other, family, friends, coworkers, you name it. As a business, building a strong relationship with your customer base is no different. Ideally, you also want to understand why your customers want to chat and how it can change your business. Luckily, Facebook is an efficient channel of communication. It is an excellent platform to post announcements and engage with your customer base. Many businesses even look to Facebook as an interactive platform for customer service.
Another unique feature about Facebook for business is that it allows you to target specific demographics. This is particularly useful when you’re setting up targeted ads or if you’re considering boosting your Facebook posts. If you’re looking to grow your following and reach a wider customer base, Facebook allows you to set specific parameters and target by region, gender, age, social activity, and pretty much anything else you can think of!
Drives Website Traffic
Smart social media marketers will most likely use Facebook as way to drive traffic to their websites. This is another strength of choosing Facebook for your business. It is easy to include links on posts because Facebook’s full-width thumbnails have a high likelihood of being clicked. As a result, you can easily link to blog posts, articles and other pages from your website.
Market Research and Facebook Insights
Facebook is also a great platform to conduct market research. Interested in seeing how you’re performing against your competitors? You can easily see what your competitors are up to on Facebook and tailor your social media marketing strategy to maintain a competitive edge. Facebook Page Insights also comes in handy when conducting market research because it is an effective tool for you to gather information on your page viewers. This gives you a better understanding of the demographic you are reaching.
Time and Resources
Setting up a Facebook page for your business takes time. At the beginning stages, you can’t expect people to like or follow your page right away. Keep in mind that you get what you put into it. With that being said, maintaining your business Facebook page also takes time. It’s not as simple as you think, and you have to take into account that whoever is managing your Facebook page is knowledgeable about the platform. You might need to consider hiring someone who has the experience to drive your marketing efforts forward on Facebook.
Decline in Organic Reach
When Facebook first came on the scene, the number one question that brands asked us was, “How do we get more followers (likes) on Facebook”. When considering a marketing strategy, the focus was around fan acquisition – The more fans or page-likes that you had, the more people you could reach organically with your Facebook posts. However, the Facebook algorithm has changed a lot in recent years with the biggest change coming into force earlier this year – Essentially there was a shift to make the News Feed more about connecting with people and less about consuming media in isolation.
The net impact for brands was a significant decline in organic reach. To put this into perspective, before the latest algorithm change, brands with a strong content marketing programme could expect an organic reach for their content of approximately 5% – so if your brand had 10,000 followers, on average approximately 500 people would see your page posts. After the algorithm change this organic reach has reduced to 1-2%.
If you want to make the most out of Facebook for your business and take your social media marketing to the next level, setting aside an allocated budget to spend on Facebook advertisements is key. It’s also important to understand why social ads should be part of your marketing strategy.
Dealing With Negative Feedback
Just like in our everyday lives, we can’t expect to be liked by everyone. There will be instances where you’ll have to deal with negative feedback on Facebook. People may criticize you and disagree with you. In these situations, maintaining a degree of professionalism is crucial.
It’s crazy to see how much Instagram has evolved over the past few years. Nowadays, more and more businesses are exploring Instagram as a medium to expand their social media marketing efforts. Instagram launched its Business Account in 2016, providing business users with tools to help understand their current and prospective customers. According to Instagram, there are over 25 million business profiles worldwide of which 200 million Instagrammers visit at least one business profile a day, and this number is continuing to rise. Moreover, over 2 million advertisers are now using Instagram to share their stories and drive their business results.
Visuals, Visuals, Visuals!
Instagram is strictly a visual platform, which is one of the strengths that separates Instagram from other social media platforms. Instagram is solely comprised of photos and videos, providing opportunities to ignite your marketing campaigns. Video content especially is becoming increasingly popular on Instagram right now – so popular that there has been an 80% increase in the time spent watching video content on Instagram. Ultimately, this social media platform provides a highly visual experience for its users.
Increased Brand Awareness
Similar to Facebook, Instagram helps businesses increase their brand awareness. The use of hashtags is extremely popular, and is one of the driving forces for businesses and brands looking to be discovered by a wider audience. There’s no doubt that Instagram has undergone many updates and launched new features one after another in recent years. Features such as Instagram Stories and IGTV gives rise to more opportunities for businesses to promote their brand, product, or service.
Collaborate With Influencers
Instagram has transformed into a hub for influencers looking for opportunities to collaborate with different brands and businesses. As the number of influencers on Instagram continue to grow, businesses should take this as an opportunity increase their brand exposure. Many businesses are already hopping on this trend, such as food, beauty and fitness brands. Instagram is looking to keep the next generation on their platform for longer through long-form video, this, in turn, will increase the marketing power of the influencers.
Instagram’s changing algorithm has caused a whole lot of mixed feelings over the past few years. “Why are my posts not showing up on some users’ feeds?” Remember when the posts on your Instagram feed appeared in reverse-chronological order? This is one of the main challenges you may face if you decide to adapt this social media platform for your business. Every time the algorithm changes, you’ll need to reevaluate and alter your existing Instagram strategy (e.g. when to post).
Difficult to Drive Traffic to Website
Unlike Facebook, it is a little more difficult to drive traffic to your website using a social media platform like Instagram. While you can easily directly link to different webpages with each Facebook post, Instagram has not gotten to the stage yet where they’ve enabled clickable links for their feed posts. If you include a link in your feed post text, users would have to copy and paste the URL into their web browser.
There is a bit more flexibility with Instagram Stories and IGTV, however, using the “swipe up” option for Instagram stories and in the IGTV description boxes. Alternatively, you may notice some influencers and brands getting around this in their feed by directing to the one clickable link in your profile bio, but this is an additional ask for users and less likely to get clicked.
Targeting Specific Audiences May Be Difficult
Instagram is a social platform that is mainly dominated by a younger age demographic, typically by millennials or Generation Z. Although there are older users on Instagram, it may be worth considering if Instagram is worth the investment for your business if your target audience is much older. Because chances are, they might not even have Instagram.
At the end of the day, neither platform is better than the other. Both Instagram and Facebook have strengths and weaknesses. Ultimately, it all comes down to which of the two platforms you think aligns best with your marketing strategy and your business objectives and goals.
However, one piece of advice to close on: Choose quality over quantity when deciding what channels to share content on. There is considerable effort required to manage a successful social media channel so it is important for brands not to spread themselves too thin. We have a number of clients who choose to manage a channel on Facebook but advertise on Instagram. This enables them to “kill two birds with one stone” and reach their target audience on both platforms.
If you would like to learn more about how to get some traction with Instagram, our friends over at Mobile Monkey have put together a great resource on how to leverage Instagram for business in 2020. If you would like some help in deciding on the best strategy for your business get in touch with one of our Experts.